Bristol Branch

We have 9 branches supporting a network of customers across the UK. Each branch has a team of field based engineering staff supported by a Management and Admin team. The role will be based at the Bristol Branch.

The Role

We are currently recruiting for a Service Supervisor to join our growing team, working in a fast paced environment where the successful candidate will work as part of the team ensuring our reputation of high quality is upheld.

The successful candidate will report to the Service Manager and be responsible for the continuous improvement of service standards, providing direct site support for specified service activity.

Responsibilities

Key duties include a range of responsibilities, which include but are not limited to;

People and Processes
• Undertake planned quality audits and site safety compliance inspections
• Preparation of site-specific risk assessments and method statements
• Ensure compliance with company/customer procedures
• Coach engineers in good work practice
• Provide first point of contact for engineers requiring support or guidance;

Financial
• Assist with workload allocation for engineering resource including stand-by requirements
• Meet contractual commitments

Customers
• Ensure work is carried out to appropriate quality and safety standards;
• Customer care on site
• Provide advice and guidance on site related issues

Technology
• Use of company Business Management System
• Provide onsite support in resolution of system problems as required
• Identify scope for improvement opportunities

The Candidate

We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders.

The successful applicant should have specialist experience in the commissioning, maintenance and servicing of industrial refrigeration plant using NH3 as well as general experience with HFC systems and will be expected to demonstrate knowledge & experience in areas including:

Key skills and experience

• Extensive fault-finding and troubleshooting ability and experience;
• Full understanding of refrigeration principles and fundamentals;
• Full understanding of electrical and electronic circuits and diagrams;
• Maintaining excellent relationships with customers.
• Management and leadership skills with a focus on company values;
• Supervising staff/subcontractors, including assessing competency, training and development

All Star employees are entitled to our benefits package which includes:

• • Annual leave: 35 days

  • Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s

  • Company car scheme: choice of car or van

  • Professional Development: bi-annual reviews on development to encourage career growth

  • Private Medical insurance available after 6 months of employment with additional family option

  • Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions

  •  Life Assurance: 6 x annual salary

  • Employee Assistance Programme: 24/7 fully confidential service offering practical support and access to counsellors for a range of personal, as well as work related issues

  • Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme

  • Bi-annual salary increases for all employees linked to RPI

  • Annual company profitability bonus

  • Employee Milestone bonus, including increased holiday entitlement

  • Unrivalled job security

Contact email

hr@star-ref.co.uk