Service Supervisor – Leeds


Astley Way, Swillington, Leeds LS26 8XT


Competitive, plus excellent benefits package


39 hours per week, Monday to Thursday 08:30 to 17.00, Friday 08:30 to 16.00

About Star Refrigeration

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.


We have 9 branches supporting a network of customers across the UK.  Each branch has a team of field based engineering staff supported by a Management and Admin team.  The role will be based at the Leeds Branch.

The Role

We are currently recruiting for a Service Supervisor to join our growing team, working in a fast paced environment where the successful candidate will work as part of the team ensuring our reputation of high quality is upheld.
The successful candidate will report to the Service Manager and be responsible for the continuous improvement of service standards, providing direct site support for specified service activity.


Key duties include a range of responsibilities, which include but are not limited to;


People and Processes
  • Undertake planned quality audits and site safety compliance inspections
  • Preparation of site-specific risk assessments and method statements
  • Ensure compliance with company/customer procedures
  • Coach engineers in good work practice
  • Provide first point of contact for engineers requiring support or guidance;
  • Assist with workload allocation for engineering resource including stand-by requirements
  • Meet contractual commitments
  • Ensure work is carried out to appropriate quality and safety standards;
  • Customer care on site
  • Provide advice and guidance on site related issues
  • Use of company Business Management System
  • Provide onsite support in resolution of system problems as required
  • Identify scope for improvement opportunities

The Candidate

We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders
The successful applicant should have specialist experience in the commissioning, maintenance and servicing of industrial refrigeration plant using NH3 as well as general experience with HFC systems and will be expected to demonstrate knowledge & experience in areas including:

Key skills and experience

  • Extensive fault-finding and troubleshooting ability and experience;
  • Full understanding of refrigeration principles and fundamentals;
  • Full understanding of electrical and electronic circuits and diagrams;
  • Maintaining excellent relationships with customers;
  • Management and leadership skills with a focus on company values;
  • Supervising staff/subcontractors, including assessing competency, training and development.

An excellent remuneration package is available including:

  • Annual leave: 35 days inclusive of bank holidays
  • Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s
  • Twice yearly salary reviews with reference to RPI
  • Professional Development: biannual reviews on development to encourage career growth
  • Private Medical insurance available after 6 months of employment with additional family option
  • Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
  • Life Assurance: 6 x annual salary
  • Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
  • Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
  • Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
  • Annual company profitability bonus
  • Employee Milestone bonus, including increased holiday entitlement

Application process

  • Respond to this advert with a current CV and cover letter.
  • A selection of candidates will be shortlisted for interview where a suitable time and date will be organised.
  • We regret that due to the high volume of applications we are unable to acknowledge every application.
  • First stage interviews may be carried out remotely, via video call prior to a face to face interview.
  • The successful candidate will be notified and a start date agreed.

Contact email

Closing date

10th May 2024