Service Supervisor - London | Star Refrigeration


Service Supervisor - London

Star Refrigeration Ltd is the UK’s largest independent industrial refrigeration engineering company working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. We are looking to recruit a Service Supervisor to join our London Branch.
The successful candidate will report to the Service Manager and be responsible for the continuous improvement of service standards, providing direct site support for specified service activity.

The Role

Responsibilities in this role include:
  • Provide first point of contact for engineers requiring support or guidance;
  • Assist with workload allocation for engineering resource;
  • Provide onsite support in resolution of system problems;
  • Ensure work is carried out to appropriate quality and safety standards;
  • Provide advice and guidance to customers on site related issues.

Skills and Experience

The successful applicant should have specialist experience in the commissioning, maintenance and servicing of industrial refrigeration plant using NH3 as well as general experience with HFC systems and will be expected to demonstrate knowledge & experience in areas including:
  • Extensive fault-finding and troubleshooting ability and experience;
  • Full understanding of refrigeration principles and fundamentals;
  • Full understanding of electrical and electronic circuits and diagrams;
  • Maintaining excellent relationships with customers.
  • Management and leadership skills with a focus on company values;
  • Supervising staff/subcontractors, including assessing competency, training and development;
Applications will also be considered from Senior Engineers looking to take the next step towards leadership, and a comprehensive training plan will be provided.

All Star employees are entitled to our benefits package which includes:

  • A competitive salary;
  • Annual leave: 35 days inclusive of bank holidays;
  • Pension: 8% non-contributory pension with option to make additional voluntary contributions;
  • Professional Development:  biannual reviews on development to encourage career growth,
  • Private Medical BUPA insurance available after 6 months of employment with additional family option;
  • Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions;
  • Life Assurance: 6 x annual salary;
  • Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors;
  • Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
If you would like the opportunity to join and develop within a growing team, we would love to hear from you.
To apply please send your CV and covering email to Catherine McCombes –
Closing date: 1st May 2021
Service Supervisor – London