Trainee Branch Administrator – Bristol

Portbury, Bristol (BS20)
Competitive, plus excellent benefits package
39 hours per week, Monday to Thursday 08:30 to 17.00, Friday 08:30 to 16.00

About Star Refrigeration

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.

Bristol Branch

Our Bristol branch is situated in Portbury close from the M5 motorway and covers South Wales, Bristol and the whole of the South West Region. We have a team of field based engineering staff supported by a regional management and admin team based from the office.

The Role

We are currently recruiting for a Trainee Branch Administrator to join our experienced Admin Team, working in a fast paced environment where the successful candidate will learn all of the main responsibilities to provide proactive administrative support to our branch team and customers.
The duties within the role are broad and varied, with opportunities for development and progression through our admin training pathway.


Key duties include a range of responsibilities, which include but are not limited to;


People and Processes
  • Providing high quality administrative support to the team as and when required
  • Effective information sharing and participation in team meetings
  • Develop understanding of company administration procedures and documentation
  • Use of company systems for filing and document management
  • Accurate and timely input of data to company systems
  • Effective purchase order processing in line with company processes
  • Prompt resolution of queries
  • Maintaining a positive company image when dealing with customers by phone or in person
  • Build good relationships when dealing directly with suppliers and customers
  • Effective response to enquiries, escalating as appropriate
  • Management of company documentation to fulfil customer requirements
  • Develop excellent knowledge of our systems and processes
  • Collate information and present in the required format using Microsoft applications
  • Use of finance system
  • Identify scope for improvement opportunities

The Candidate

The role is suited to an individual who is motivated and confident and provides a great opportunity to learn within a skilled team.  Some administrative and/or customer service experience would be beneficial however training will be provided.

Key skills and experience:

  • Excellent interpersonal skills
  • Strong communication skills, both written and verbal
  • The ability to work effectively as part of a team
  • Good attention to detail, ability to multi-task, and prioritise tasks efficiently
  • Strong organisational skills
  • The ability to take initiative and have a proactive approach
  • Working knowledge of computer software applications, i.e. Microsoft Word, Excel, Outlook

An excellent remuneration package is available including:

  • Annual leave: 35 days inclusive of bank holidays
  • Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s
  • Twice yearly salary increases in line with RPI
  • Professional Development: biannual reviews on development to encourage career growth
  • Private Medical insurance available after 6 months of employment with additional family option
  • Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
  • Life Assurance: 6 x annual salary
  • Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
  • Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
  • Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
  • Annual company profitability bonus
  • Employee Milestone bonus, including increased holiday entitlement

Application process

  • Respond to this advert with a current CV and cover letter.
  • A selection of candidates will be shortlisted for interview where a suitable time and date will be organised.
  • We regret that due to the high volume of applications we are unable to acknowledge every application.
  • First stage interviews may be carried out remotely, via video call prior to a face to face interview.
  • The successful candidate will be notified and a start date agreed.

Contact email

Closing date

5th August 2022