16

Staff

26

Current Customer Sites

24

Call Out Service (daily hours)

10

Customer Satisfaction Score (out of 10)

Oxford Branch

Star Refrigeration’s Oxford branch covers a geographical area around the A34, from Worthing in the east, across to Swindon in the west, and from Witney in the north to Southampton on the south coast. The branch is situated in the Oxfordshire village of Watlington, the second regional base it has occupied since it was established in 1994.

The Oxford branch provides plant maintenance at over 25 sites, predominantly in the comfort cooling and TCS&D industries, as well as food production. The branch is responsible for refrigeration plant aftercare for a number of leading players in national food retail distribution and a global broadcast media company.

The engineering team at Oxford includes six field engineers, an additional engineer on Star’s fast track training programme and an apprentice. Communication is a key focus for the management team at Oxford, with monthly client contact and detailed site status reports completed on a regular basis.

The Oxford branch undertakes regular customer satisfaction surveys, constantly scoring highly across all maintenance and service work. Client retention levels are also high, with  the branch providing well over 10 years service for a large number of customers.

Star Refrigeration’s branch network

Star’s network of 9 branches across the UK was developed to better serve our nationwide portfolio of customers with the aim of delivering the right services, in the right locations and at the right time. The branches act almost as independent entities -employing over 200 people- and are fully supported by the wider business.

Through this large network Star maintains a highly competitive position, providing businesses with a more focused and cost-effective service that is tailored and personalised to each individual business need.

The highly skilled team provide 24/7 rapid support to customers, endeavouring to respond to all onsite problems within 2 hours of notification.

As part of Star’s leading maintenance service, the branch provide planned preventative maintenance to minimise disruption and downtime for customers with exceptional health and safety standards.

Benefitting from corporate support, the branch offers a vast range of maintenance services, using the latest technology and best practice, including:

  • New Installations
  • Plant Upgrades and Refurbishment
  • Service works
  • Refrigeration Maintenance and condition based monitoring including:
    • Vibration Monitoring and Analysis
    • Ammonia Analysis
    • Thermal Imaging
    • Laser Alignment
  • Temperature Compliance Checks
  • Health and Safety advice
  • Legislative Compliance advice
  • Energy Monitoring and Advice
  • Live Plant Monitoring
  • Capital Planning & Asset Management
  • Fast and reliable Call Out service
  • Digital Documentation Management
  • Chiller Contingency Planning
  • Spares

John Simpson

South East Regional Manager

Tel: 07771974856

Email: jsimpson@star-ref.co.uk

Branch CV

Telephone

01491 614161

Fax

01491 614163

Address

13A Couching Street Watlington Oxfordshire OX49 5QF

Service Manager

Chris Druce

Service Supervisor

Jason Cornwall

Service Controller

Keith Dickinson

Regional Sales Manager

Aiden Perks

Head of Business Support

Richard Sawbridge

Maintenance Manager

Paul Greenberg

Testimonial

We’d like to pass on our thanks to the Oxford branch and the wider team at Star who made it happen for Sky in 2021. We’ve navigated another testing year and it is time to soak up the atmosphere while basking in the success. We look forward to see you all in 2022 for more of the same.

 

Les Kinsella

M&E Ops Manager, Sky

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