Relocated from Oxford to Reading in June 2025, the branch serves customers across Southern Central England, covering a wide geographical region centred on the Thames Valley and North Wessex regions. Its reach extends from Guildford to Swindon, and from Banbury to Winchester, supporting businesses across a diverse and strategically important area.

Situated directly off the M4, offering better road access, excellent transport links for customers and staff and improved logistics, facilitating operational service efficiency. The strategic move also supports the company’s sustainability targets by reducing engineering travel requirements and actively decreasing its corporate mileage and carbon footprint.

The Oxford branch provides plant maintenance at over 25 sites, predominantly in the comfort cooling and TCS&D industries, as well as food production. The branch is responsible for refrigeration plant aftercare for a number of leading players in national food retail distribution and a global broadcast media company.

The engineering team at Oxford includes six field engineers, an additional engineer on Star’s fast track training programme and an apprentice. Communication is a key focus for the management team at Oxford, with monthly client contact and detailed site status reports completed on a regular basis.

The Oxford branch undertakes regular customer satisfaction surveys, constantly scoring highly across all maintenance and service work. Client retention levels are also high, with  the branch providing well over 10 years service for a large number of customers.

Star Refrigeration’s branch network

Star’s network of 9 branches across the UK was developed to better serve our nationwide portfolio of customers with the aim of delivering the right services, in the right locations and at the right time. The branches act almost as independent entities -employing over 200 people- and are fully supported by the wider business.

Through this large network Star maintains a highly competitive position, providing businesses with a more focused and cost-effective service that is tailored and personalised to each individual business need.

The highly skilled team provide 24/7 rapid support to customers, endeavouring to respond to all onsite problems within 2 hours of notification.

As part of Star’s leading maintenance service, the branch provide planned preventative maintenance to minimise disruption and downtime for customers with exceptional health and safety standards.

Benefitting from corporate support, the branch offers a vast range of maintenance services, using the latest technology and best practice, including:

• New Installations
• Plant Upgrades and Refurbishment
• Service works
• Refrigeration Maintenance and condition based monitoring including:
  • Vibration Monitoring and Analysis
  • Ammonia Analysis
  • Thermal Imaging
  • Laser Alignment
• Temperature Compliance Checks
• Health and Safety advice
• Legislative Compliance advice
• Energy Monitoring and Advice
• Live Plant Monitoring
• Capital Planning & Asset Management
• Fast and reliable Call Out service
• Digital Documentation Management
• Chiller Contingency Planning
• Spares