21

Staff

46

Current Customer Sites

24

Call Out Service (daily hours)

10

Customer Satisfaction Score (out of 10)

London Branch

Established in 1984, Star Refrigeration’s London branch covers a wide geographical area across the South East of England, up through Lincolnshire, to customer sites on the north coast of Norfolk. Based on an industrial estate in Gravesend, the branch has good access to the regional road network and is well placed to service customers across the area.

The core customer base for the London branch features a significant number of key operators in TCS&D, including major retailers and leading logistics companies. The engineering team also provides plant maintenance support for data centres, commercial buildings and businesses with IT and comfort cooling systems.

The London branch team includes nine field engineers, a fast track engineer, two apprentices, management and admin staff. The engineering team has grown over the past two years due to an increased volume of work and there is an ongoing recruitment drive for further engineers.

The London branch has recently seen its customer base bolstered by new maintenance contracts and the expansion of several client portfolios. The branch is responsible for just under 50 customer sites, many for clients with multi-site operations. A number of  specialist engineering services which were previously outsourced are now being offered by the highly skilled in-house team.

Customer satisfaction underpins the continued success of the London branch, which has grown a large and loyal client base over the past four decades. The team excels at client retention, with several key accounts with the branch held for in excess of 15 years.

Star Refrigeration’s branch network

Star’s network of 9 branches across the UK was developed to better serve our nationwide portfolio of customers with the aim of delivering the right services, in the right locations and at the right time. The branches act almost as independent entities -employing over 200 people- and are fully supported by the wider business.

Through this large network Star maintains a highly competitive position, providing businesses with a more focused and cost-effective service that is tailored and personalised to each individual business need.

The highly skilled team provide 24/7 rapid support to customers, endeavouring to respond to all onsite problems within 2 hours of notification.

As part of Star’s leading maintenance service, the branch provide planned preventative maintenance to minimise disruption and downtime for customers with exceptional health and safety standards.

Benefitting from corporate support, the branch offers a vast range of maintenance services, using the latest technology and best practice, including:

  • New Installations
  • Plant Upgrades and Refurbishment
  • Service works
  • Refrigeration Maintenance and condition based monitoring including:
    • Vibration Monitoring and Analysis
    • Ammonia Analysis
    • Thermal Imaging
    • Laser Alignment
  • Temperature Compliance Checks
  • Health and Safety advice
  • Legislative Compliance advice
  • Energy Monitoring and Advice
  • Live Plant Monitoring
  • Capital Planning & Asset Management
  • Fast and reliable Call Out service
  • Digital Documentation Management
  • Chiller Contingency Planning
  • Spares

John Simpson

South East Regional Manager

Tel: 07771974856

Email: jsimpson@star-ref.co.uk

Branch CV

Telephone

01474 568221

Fax

01474 363004

Address

Unit 8 Imperial Business Estate Gravesend Kent DA11 0DL

Service Manager

Nick Broad

Compliance Manager

Martin Moore

Service Coordinator

Ian Kemp

Branch Administrator

Penny Hanchant

Regional Sales Manager

Aiden Perks

Testimonial

I would like to extend our thanks for the last year which has been trouble-free in regard to the CO2 systems we have on site. Please extend our gratitude to all the engineers at your London branch who have done an exceptional job. Everything went as planned and their professionalism and patience are much appreciated. We will happily retain your maintenance services for 2022.

 

Greg Cairns 

Engineering Manager, C&C Catering Engineers

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