Planned Preventative Maintenance

Service Manager – Leeds




Competitive, including generous benefits package


39 hours per week, Monday to Thursday 08:30 to 17.00, Friday 08:30 to 16.00

About Star Refrigeration

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.


Our Leeds branch, one our 9 branches across the UK, supports a network of customers across the North region.  We have a team of field based engineering staff supported by a Regional Management and Admin team based from the office in Leeds.

The Role

We are currently recruiting for a Service Manager to join our growing team.  Working in a fast-paced environment the successful candidate will work as part of the team ensuring our reputation of high quality is upheld.
The successful candidate will report to the Branch Service Manager and be responsible for the continuous improvement of service standards, providing direct site support for specified service activity.


A key role within the branch, the duties within the role comprises of a range of different responsibilities, which include but are not limited to the following:
  • Allocate engineer workload in line with labour demands
  • Building and maintaining customer relationships
  • Identify opportunities to improve site performance and reliability
  • Ensure safe working practices are adhered to in all engineering works
  • Managing a team of engineers, including their training and development, to ensure a high level of performance

The Candidate

The successful candidate should have:
  • Specialist experience in the maintenance and servicing of industrial refrigeration systems utilising NH3 and CO2
  • General experience with HFC refrigerants.
  • Experience of managing staff
  • A strong customer focus

Key skills and experience

Candidates will be expected to demonstrate knowledge and experience by examination and questioning in areas including:
  • Extensive fault finding and troubleshooting ability
  • Full understanding of refrigeration principles and fundamentals;
  • Full understanding of electrical and electronic circuits and diagrams;

An excellent remuneration package is available including:

  • Annual leave: 35 days inclusive of bank holidays
  • Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s
  • Twice yearly salary reviews with reference to RPI
  • Professional Development: biannual reviews on development to encourage career growth
  • Private Medical insurance available after 6 months of employment with additional family option
  • Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
  • Life Assurance: 6 x annual salary
  • Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
  • Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
  • Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
  • Annual company profitability bonus
  • Employee Milestone bonus, including increased holiday entitlement

Application process

  • Respond to this advert with a current CV and cover letter.
  • A selection of candidates will be shortlisted for interview where a suitable time and date will be organised.
  • We regret that due to the high volume of applications we are unable to acknowledge every application.
  • First stage interviews may be carried out remotely, via video call prior to a face to face interview.
  • The successful candidate will be notified and a start date agreed.

Contact email

Closing date

14th June 2024