48

Staff

51

Current Customer Sites

24

Call out service (daily hours)

9

Customer Satisfaction Score

Derby Branch

Established in 1972, the Derby branch is located on the outskirts of the city, with easy access to the Midlands motorway network. The branch covers the North and East Midlands region, including Nottinghamshire, Milton Keynes, Leicestershire, Peterborough, Birmingham, Shropshire and Staffordshire.

The Derby team handles national key accounts for a number of leading retail TCS&D operators, each with multi-sites across the region. Client retention levels are high due to an overriding emphasis on customer service and engineering expertise to help keep facilities operating at optimum design parameters. Many key accounts have been held for in excess of 10 years and several maintenance clients have remained under the care of the branch for over 20 years.

The branch has seen a major growth in business over the past two years due to a general increase in maintenance contracts, service and installation work. This includes the procurement of a multi-site maintenance contract for retail distribution and an ongoing multi-phase installation project for a leading logistics operator.

Business growth has resulted in a significant recruitment drive, with two refrigeration engineers, three trainee engineers and one apprentice joining the team in the past 12 months. Recruitment is ongoing, with the branch actively seeking qualified refrigeration engineers and an apprentice to join the Derby team.

The branch currently has 19 field based engineering staff covering over 50 customer sites across the region. The team includes 10 qualified engineers, three supervisors, two apprentices, three trainees and an engineering assistant. Field engineering staff have an average of 10 years’ service, whilst the branch’s customer-facing management team has an average length of service of nearly 20 years. All five members of the management team have been promoted from engineering roles.

Star Refrigeration’s branch network

Star’s network of 9 branches across the UK was developed to better serve our nationwide portfolio of customers with the aim of delivering the right services, in the right locations and at the right time. The branches act almost as independent entities -employing over 200 people- and are fully supported by the wider business.

Through this large network Star maintains a highly competitive position, providing businesses with a more focused and cost-effective service that is tailored and personalised to each individual business need.

The highly skilled team provide 24/7 rapid support to customers, endeavouring to respond to all onsite problems within 2 hours of notification.

As part of Star’s leading maintenance service, the branch provide planned preventative maintenance to minimise disruption and downtime for customers with exceptional health and safety standards.

Benefitting from corporate support, the branch offers a vast range of maintenance services, using the latest technology and best practice, including:

  • New Installations
  • Plant Upgrades and Refurbishment
  • Service works
  • Refrigeration Maintenance and condition based monitoring including:
    • Vibration Monitoring and Analysis
    • Ammonia Analysis
    • Thermal Imaging
    • Laser Alignment
  • Temperature Compliance Checks
  • Health and Safety advice
  • Legislative Compliance advice
  • Energy Monitoring and Advice
  • Live Plant Monitoring
  • Capital Planning & Asset Management
  • Fast and reliable Call Out service
  • Digital Documentation Management
  • Chiller Contingency Planning
  • Spares

Pat Draper

Midlands Regional Manager

Tel: 07774168191

Email: pdraper@star-ref.co.uk

Branch CV

 

 

Telephone

01332 756041

Fax

01332 757289

Address

Wincanton Close, Ascot Drive, Derby DE24 8NB

Service Supervisor

Rory Woolley

Service & Contracts Managers

Dean Thompson & Paul Newton

Maintenance Managers

Carl Baxter & David Ghadami

Service Controller

Dani Raby

Service Supervisor

Drew Thornton

Branch Administrator

Charlotte Millet

Testimonial

We’d like to pass on our thanks to Alan and the engineering team at Star Derby for efficiently sorting out the issue with the chiller on site. As usual, the engineers were exceptionally helpful and professional throughout. We’re delighted we are now back on track.

 

James Hunter 
Lead Brewer, Wells & Co

Recent Awards

Accreditation

Branch Contact Form