With a team of 100 mobile engineers and over 50 specialist technical managers spread throughout 9 UK branches, Star has built a reputation for delivering fast response and 24/7 technical support at local and national levels.
Whether it is through a phone call to our office during normal business hours, an out of hours call centre or via an automatic call out through our Telstar and Sentinel alarm systems, Star Refrigeration is able to provide fast and reliable emergency breakdown response, typically within two hours.
Local based, experienced engineers are dispatched to site to diagnose the issue and take remedial action. Parts may be required to return the plant to operation and we advise customers to hold critical spares for this purpose and follow up visits may be organised if parts have to be sourced.
Star’s aftercare service team will make certain that you have peace of mind following a call out by monitoring continuous smooth operation.