Our project management team ensures each project is delivered safely and in accordance with the agreed quality, cost and programme targets. For new installations, Star assign a multi-disciplined project team with a single project manager allocated to act as the customer’s principal contact from initial start through to completion and handover. Star has a team of project managers based at both the head office in Glasgow and in the Derby office. All of the team are staff – appropriately qualified and with substantial experience of refrigeration and heat pump installation projects in all industrial sectors. Project plans are agreed with the customer at the outset. Monitoring of actual progress against what is planned is one of the project manager’s primary concerns – with regular reviews and reports being issued back to the customer to keep them up to date and informed. The project manager is also required to ensure that each project is adequately resourced throughout its lifecycle, while managing risk and any changes to plan along the way. Star follow approved procedures for managing projects, from planning, through design, manufacture installation, commissioning and handover. These procedures are approved to ISO9001: 2015 standards and are regularly audited by LRQA to ensure compliance. Continuous improvement is encouraged and implemented through detailed reviews with both Star team and customer on project completion.