27

Staff

30

Current Customer Sites

24

Call Out Service (daily hours)

9.9

Customer Satisfaction Score (out of 10)

Leeds Branch

Established in Garforth in 1989, Star Refrigeration’s Leeds branch is now located on the Astley Lane Industrial Estate in Swillington. With direct access to the A1, M1 and M62 motorway network, the branch covers the whole of Yorkshire, including the key industrial cities of Leeds, Sheffield, Doncaster and Grimsby.

The Leeds branch delivers refrigeration plant maintenance for a large customer base of food industry clients, including major players in food processing and distribution. Many long-standing key accounts are household names in food retail, with multi-site TCS&D operations across Yorkshire. The branch is also responsible for plant aftercare at some of the region’s top ice and leisure facilities.

Star’s 26-strong team at Leeds includes 13 field engineers, two apprentices and one fast-track trainee with a commercial refrigeration background. Engineering support staff includes three maintenance managers, three supervisors and a service controller.

The Leeds branch experienced significant growth in 2008, when business turnover tripled following a number of major installation projects and contract wins. Today, client retention is one of the branch’s key strengths. We maintain many long-standing loyal customers, some of whom have been receiving plant aftercare services from Star for over 20 years. This is bolstered by an ongoing focus on business development and planning for continued growth.

With branch offices in Manchester and Leeds, Star is well placed to serve customers located within the M62 corridor area. The two branches regularly work together to support key account customers, with a combined team of 22 fully qualified field engineers.

Star Refrigeration’s branch network

Star’s network of 9 branches across the UK was developed to better serve our nationwide portfolio of customers with the aim of delivering the right services, in the right locations and at the right time. The branches act almost as independent entities -employing over 200 people- and are fully supported by the wider business.

Through this large network Star maintains a highly competitive position, providing businesses with a more focused and cost-effective service that is tailored and personalised to each individual business need.

The highly skilled team provide 24/7 rapid support to customers, endeavouring to respond to all onsite problems within 2 hours of notification.

As part of Star’s leading maintenance service, the branch provide planned preventative maintenance to minimise disruption and downtime for customers with exceptional health and safety standards.

Benefitting from corporate support, the branch offers a vast range of maintenance services, using the latest technology and best practice, including:

  • New Installations
  • Plant Upgrades and Refurbishment
  • Service works
  • Refrigeration Maintenance and condition based monitoring including:
    • Vibration Monitoring and Analysis
    • Ammonia Analysis
    • Thermal Imaging
    • Laser Alignment
  • Temperature Compliance Checks
  • Health and Safety advice
  • Legislative Compliance advice
  • Energy Monitoring and Advice
  • Live Plant Monitoring
  • Capital Planning & Asset Management
  • Fast and reliable Call Out service
  • Digital Documentation Management
  • Chiller Contingency Planning
  • Spares

Jeff Gurnett

North Regional Manager

Tel: 01132 878 708

Email: jgurnett@star-ref.co.uk

Telephone

01132 320000

Fax

01132 871771

Address

Astley Lane Industrial Estate, Swillington Leeds, LS26 8XT

Maintenance Manager

Matthew Roberts

Service Controller

Denise Russell

Branch Admistrator

Jayne Ellis

Alex Henderson & Chris Rand

Regional Sales Managers

Testimonial

Please pass on our thanks to the team for the great service provided onsite. The engineers’ hard work and commitment have allowed us to maintain reliable, efficient, and safe cold store operations throughout the year. Keep up the excellent work!

 

Paul Darling 

General Manager, Lineage Logistics

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