Located close to the A1(M) motorway in Hebburn, the Newcastle branch was established in 1989. The branch provides maintenance support at over 30 customer sites across the North East region, including Tyneside, Middlesbrough and the North Sea coast.

The Newcastle branch has a diverse customer base ranging from small quayside fisheries and food manufacturing firms, through to large TCS&D, petrochemical companies and ice rink operators. The engineering team delivers a wide range of plant maintenance support, as well as undertaking new installation and service work.

The Newcastle branch team includes nine qualified field engineers, two apprentices, management and admin staff. The branch excels in staff development and retention, with an award-winning apprentice programme and several engineers moving up through the ranks to management positions.

With a small team and a customer base including many independent operators, the Newcastle branch is proud of its friendly, client-focused approach. Customer service underpins the continued success of the branch, which has grown a solid and loyal client base over the past three decades.

Star Refrigeration’s branch network

Star’s network of 9 branches across the UK was developed to better serve our nationwide portfolio of customers with the aim of delivering the right services, in the right locations and at the right time. The branches act almost as independent entities -employing over 200 people- and are fully supported by the wider business.

Through this large network Star maintains a highly competitive position, providing businesses with a more focused and cost-effective service that is tailored and personalised to each individual business need.

The highly skilled team provide 24/7 rapid support to customers, endeavouring to respond to all onsite problems within 2 hours of notification.

As part of Star’s leading maintenance service, the branch provide planned preventative maintenance to minimise disruption and downtime for customers with exceptional health and safety standards.

Benefitting from corporate support, the branch offers a vast range of maintenance services, using the latest technology and best practice, including:

• New Installations
• Plant Upgrades and Refurbishment
• Service works
• Refrigeration Maintenance and condition based monitoring including:
  • Vibration Monitoring and Analysis
  • Ammonia Analysis
  • Thermal Imaging
  • Laser Alignment
• Temperature Compliance Checks
• Health and Safety advice
• Legislative Compliance advice
• Energy Monitoring and Advice
• Live Plant Monitoring
• Capital Planning & Asset Management
• Fast and reliable Call Out service
• Digital Documentation Management
• Chiller Contingency Planning
• Spares