Customer feedback also helps refrigeration maintenance contractors to ensure continuous improvement of processes, drive senior management decisions, and develop training plans for staff.
Engineering expertise and continuous development
Refrigeration and heating plant owners operate in a range of sectors including temperature-controlled distribution, food and drink production, leisure and ice, data centres, pharmaceutical and petrochemical processing, and district heating. With customers’ needs varying so widely, a culture of continuous learning and development can empower engineers to meet each and every site’s individual requirements.
A strong commitment to company staff leads to a culture of care, honesty and integrity across the organisation, which reflects in the work that is carried out on site. Around 80% of Star’s management joined the business as field engineering staff and in the Midlands region alone, our management team have a combined 90 years’ experience within the company.
Encouraging good practice in people management as well as seeking a vibrant blend of skills and experiences within the workforce brings fresh perspectives to problem solving. By driving a culture of innovation, customer needs are understood and fulfilled. Star Refrigeration is an Investors in People Platinum accredited company, and champions a diverse workforce, with a real commitment to the recruitment and development of female, minority group and young employees. Our approach was recognised at the recent RAC Cooling Awards, where we were Highly Commended in the category of Diversity Impact.
Helping customers save money and cut costs
Ultimately, industrial refrigeration contractors are here to support our customers through expert asset management, eliminating plant faults, reducing lifecycle costs, boosting energy efficiency and ensuring compliance with complex health and safety regulations.
Refrigeration represents a significant cost for many organisations, with cooling systems averaging a 20-year life expectancy. However, bespoke maintenance programmes aim to extend this significantly. Through careful spares management, refrigeration contractors should aim to avoid critical issues by recommending timely component overhauls when parts become obsolete.
Likewise, specialist energy management systems are not only an important tool in the fight against climate change, they can also generate significant savings on energy costs and help organisations access reductions on climate change levies. Star Refrigeration’s data driven market-leading technology such as Ethos has helped some of our customers reduce their energy bills by up to 30%.
Focusing on health and safety not only protects the engineering team, it also safeguards everybody else on site. Throughout the COVID-19 restrictions, the refrigeration industry continued to work with customers to ensure unbroken compliance with health and safety requirements. Constant attention should be given to ensuring customers’ businesses remain safe and legal, with many contractors managing their customers’ statutory inspections and reports alongside routine service and maintenance.
For more information about Star Refrigeration’s expert service and maintenance packages, please contact us on 0141 638 7916 or email email@example.com