Competitive, Up to £24,000 dependent on experience
Hours:
39 hours per week, Monday to Thursday 08.30 to 17:00 and Friday 08:30 -16:00.
About Star Refrigeration
Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
The Role
We are currently recruiting for an IT Support Engineer to join our growing team. Working in a fast-paced environment the successful candidate will provide excellent technical support to all colleagues across the business. The role will be based at our head office in Thornliebank, Glasgow. There will be an opportunity for some hybrid working after an initial training period.
The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues, and identifying areas for continuous improvement.
Responsibilities
Key duties include a range of responsibilities, which include but are not limited to;
1st line IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Installation work including PC, printers, switches and software deployments
Respond to and triage incoming calls and emails
Clear documentation in the helpdesk system of all tasks carried out
Communication with users as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages
Work closely with other team members to ensure effective communication
Escalate helpdesk cases that require engineer level support
Understand and adhere to service processes
The Candidate
We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders.
The successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands-on approach to problem solving, plus the ability to prioritise and work well under pressure. Experience of working within a similar environment would be beneficial however, training will be provided.
Qualifications
IT related Degree / HND or other Microsoft Qualifications would be considered
Essential
A customer-focused approach to support.
Excellent problem-solving, organisational skills and attention to detail.
Effective communication skills, with the ability to explain technical concepts in simple terms.
Desirable
Experience in a first-line or general IT support role.
Knowledge of Microsoft Server 2016/2019 and Active Directory Users
Knowledge and experience of Microsoft InTune/Mobile Device Management
Strong knowledge of Microsoft operating systems, Office 365, Computer and networking hardware.
Key skills and experience:
Excellent interpersonal and organisational skills
Strong communication skills, both written and verbal
The ability to work effectively as part of a team
Good attention to detail, ability to multi-task, and prioritise tasks efficiently
The ability to take initiative and have a proactive approach
An excellent remuneration package is available including:
Annual leave: 35 days inclusive of bank holidays
Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s
Twice yearly salary reviews with reference to RPI
Professional Development: biannual reviews on development to encourage career growth
Private Medical insurance available after 6 months of employment with additional family option
Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
Life Assurance: 6 x annual salary
Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
Annual company profitability bonus
Employee Milestone bonus, including increased holiday entitlement
Application process
Respond to this advert with a current CV and cover letter.
A selection of candidates will be shortlisted for interview where a suitable time and date will be organised.
We regret that due to the high volume of applications we are unable to acknowledge every application.
First stage interviews may be carried out remotely, via video call prior to a face to face interview.
The successful candidate will be notified and a start date agreed.
