IT Support Engineer


Thornliebank Industrial Estate, Nitshill Rd, Thornliebank, Glasgow G46 8JW


Competitive, Up to £24,000 dependent on experience


39 hours per week, Monday to Thursday 08.30 to 17:00 and Friday 08:30 -16:00.

About Star Refrigeration

Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 400 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.

The Role

We are currently recruiting for an IT Support Engineer to join our growing team.  Working in a fast-paced environment the successful candidate will provide excellent technical support to all colleagues across the business.  The role will be based at our head office in Thornliebank, Glasgow.  There will be an opportunity for some hybrid working after an initial training period.
The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues, and identifying areas for continuous improvement.


Key duties include a range of responsibilities, which include but are not limited to;
  • 1st line IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Installation work including PC, printers, switches and software deployments
  • Respond to and triage incoming calls and emails
  • Clear documentation in the helpdesk system of all tasks carried out
  • Communication with users as required: keeping them informed of ticket progress, notifying them of impending changes or agreed outages
  • Work closely with other team members to ensure effective communication
  • Escalate helpdesk cases that require engineer level support
  • Understand and adhere to service processes

The Candidate

We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders.
The successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands-on approach to problem solving, plus the ability to prioritise and work well under pressure.  Experience of working within a similar environment would be beneficial however, training will be provided.
IT related Degree / HND or other Microsoft Qualifications would be considered
  • A customer-focused approach to support.
  • Excellent problem-solving, organisational skills and attention to detail.
  • Effective communication skills, with the ability to explain technical concepts in simple terms.
  • Experience in a first-line or general IT support role.
  • Knowledge of Microsoft Server 2016/2019 and Active Directory Users
  • Knowledge and experience of Microsoft InTune/Mobile Device Management
  • Strong knowledge of Microsoft operating systems, Office 365, Computer and networking hardware.

Key skills and experience:

  • Excellent interpersonal and organisational skills
  • Strong communication skills, both written and verbal
  • The ability to work effectively as part of a team
  • Good attention to detail, ability to multi-task, and prioritise tasks efficiently
  • The ability to take initiative and have a proactive approach

An excellent remuneration package is available including:

  • Annual leave: 35 days inclusive of bank holidays
  • Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC’s
  • Twice yearly salary reviews with reference to RPI
  • Professional Development: biannual reviews on development to encourage career growth
  • Private Medical insurance available after 6 months of employment with additional family option
  • Permanent Health Insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
  • Life Assurance: 6 x annual salary
  • Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors
  • Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme
  • Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes
  • Annual company profitability bonus
  • Employee Milestone bonus, including increased holiday entitlement

Application process

  • Respond to this advert with a current CV and cover letter.
  • A selection of candidates will be shortlisted for interview where a suitable time and date will be organised.
  • We regret that due to the high volume of applications we are unable to acknowledge every application.
  • First stage interviews may be carried out remotely, via video call prior to a face to face interview.
  • The successful candidate will be notified and a start date agreed.

Contact email

Closing date

29th April 2024